Role : Manager – Customer Service
Experience : 12 to 15 Years
Job Location : Chennai
About OJ Commerce:
OJ Commerce is a fast-growing, profitable online retailer based in Florida, USA with a full-fledged India office based in Chennai driven by a sophisticated, data-driven system to run the operations with virtually no human intervention. We strive to be the best-in-class ecommerce company delivering exceptional value to customers by leveraging technology, innovation and brand-partnerships to provide a seamless & enjoyable shopping of high-quality products at the best prices to our customers.
Responsibilities:
· Improve customer service experience, create engaged customers and facilitate organic growth
· Take ownership of customers issues and follow problems through to resolution
· Set a clear mission and deploy strategies focused towards that mission
· Develop service procedures, policies and standards
· Keep accurate records and document customer service actions and discussions
· Analyse statistics and compile accurate reports
· Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
· Keep ahead of industry’s developments and apply best practices to areas of improvement
· Control resources and utilise assets to achieve qualitative and quantitative targets
· Adhere to and manage the approved budget
· Maintain an orderly workflow according to priorities
Skills
· Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
· Experience in providing customer service support
· Excellent knowledge of management methods and techniques
· Proficiency in English( Both Verbal & Written)
· Working knowledge of customer service software, databases and tools
· Awareness of industry’s latest technology trends and applications
· Ability to think strategically and to lead
· Strong client-facing and communication skills
· Advanced troubleshooting and multi-tasking skills
· Customer service orientation
What We Offer
• Competitive salary
• Medical Benefits/Accident Cover
• US Shifts (Eastern Time)
• Fast paced start up