JOB DESCRIPTION
Role : Operations Lead
Experience : 6 to 8 Years
Job Location : Chennai
About OJ Commerce:
OJ Commerce (OJC), a rapidly expanding and profitable online retailer, is headquartered in Florida, USA, with a fully-functional office in Chennai, India. We deliver exceptional value to our customers by harnessing cutting-edge technology, fostering innovation, and establishing strategic brand partnerships to enable a seamless, enjoyable shopping experience featuring high-quality products at unbeatable prices. Our advanced, data-driven system streamlines operations with minimal human intervention.
Our extensive product portfolio encompasses over a million SKUs and more than 2,500 brands across eight primary categories. With a robust presence on major platforms such as Amazon, Walmart, Wayfair, Home Depot, and eBay, we directly serve consumers in the United States.
As we continue to forge new partner relationships, our flagship website, www.ojcommerce.com, has rapidly emerged as a top-performing e-commerce channel, catering to millions of customers annually.
Responsibilities:
Manage a team of Catalog Associates, providing guidance, support, and training as needed.
Ensure timely and accurate completion of data updates for new and existing vendor requests.
Expedite the onboarding process for new vendors, ensuring all required information is gathered promptly.
Troubleshoot catalog-related issues at the item, vendor, and marketplace levels, offering timely resolutions and support to the team.
Handle large datasets and curate catalog data in the database, focusing on enrichment and accuracy to maximize sales and purchase conversions.
Maintain strong vendor relations, recognizing the critical link between vendor satisfaction and catalog activities.
Collaborate with the Vendor Management team, vendors, and IT personnel to facilitate seamless data updates.
Generate performance reports, analyze team metrics, and propose automation suggestions and implementations to improve efficiency.
Measure the progress of catalog updates and efforts, tracking marketplace listings and sales performance.
Conduct regular audits of team members' work, providing constructive feedback for productivity and quality enhancements.
Skills/Attributes:
6-8 years of experience in a similar role, preferably in an e-commerce or retail environment.
Proficiency in Advanced Excel
Excellent data management skills with a strong attention to detail.
Proficiency in handling large datasets and utilizing databases for catalog enrichment.
Strong problem-solving and troubleshooting abilities to address catalog-related issues.
Exceptional organizational and time management skills to meet tight deadlines.
Excellent communication and interpersonal skills for effective collaboration with cross-functional teams, vendors, and stakeholders.
Analytical mindset with the ability to generate insights from performance metrics.
Knowledge of e-commerce platforms and marketplaces is preferred.
What we Offer
• Competitive salary
• Medical Benefits/Accident Cover
• Flexi Office Working Hours
• Fast paced start up