Administration

Desktop Support Engineer

Chennai   |   Full Time

Role             : Desktop Support Engineer 

Experience         : 2 to 4 Years

Job Location         : Chennai


About OJ Commerce: 

OJ Commerce (OJC) is a fast-growing, profitable online retailer based in Florida, USA with a full-fledged India office based in Chennai. Our vision is to be the best-in-class e-commerce company delivering exceptional value to all stakeholders.  We deliver exceptional value to customers by leveraging technology, innovation, and brand partnerships to provide a seamless & enjoyable shopping of high-quality products at the best prices. We have established a sophisticated, data-driven system to run the operations with virtually no human intervention.

Our portfolio of products comprises over a million SKUs, 2,500+ brands across 8 major categories.


Responsibilities:    

  • Address user issues regarding hardware, software and networking

  • Walk users through installing applications and computer peripherals 

  • Ask targeted questions to diagnose problems   

  • Guide users with simple, step-by-step instructions 

  • Conduct remote troubleshooting   

  • Test alternative pathways until you resolve an issue   

  • Customize desktop applications to meet user needs   

  • Record technical issues and solutions in logs   

  • Follow up with users to ensure their systems are functional 

  • Report user feedback and potential product requests 

  • Help create technical documentation and manuals   

        

    Skills

        
  • Proven work experience as a Desktop Support Engineer or similar role

  • Hands-on experience with Windows/Linux/Mac OS environments

  • Working knowledge of office automation products and computer peripherals, like printers and scanners 

  • Knowledge of network security practices and anti-virus programs 

  • Ability to perform remote troubleshooting and provide clear instructions 

  • Excellent problem-solving and multitasking skills    

    What we Offer
       

  • Fast-paced start-up with unlimited opportunity to make an impact

  • Environment & Culture to realize your Potential.

  • Competitive salary.

  • Medical Benefits/Accident Cover.

  • Flexi Office Working Hours.

        

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