Role : Desktop Support Engineer
Experience : 2 to 4 Years
Job Location : Chennai
About OJ Commerce:
OJ Commerce (OJC) is a fast-growing, profitable online retailer based in Florida, USA with a full-fledged India office based in Chennai. Our vision is to be the best-in-class e-commerce company delivering exceptional value to all stakeholders. We deliver exceptional value to customers by leveraging technology, innovation, and brand partnerships to provide a seamless & enjoyable shopping of high-quality products at the best prices. We have established a sophisticated, data-driven system to run the operations with virtually no human intervention.
Our portfolio of products comprises over a million SKUs, 2,500+ brands across 8 major categories.
Address user issues regarding hardware, software and networking
Walk users through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Follow up with users to ensure their systems are functional
Report user feedback and potential product requests
Help create technical documentation and manuals
Proven work experience as a Desktop Support Engineer or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
What we Offer
Fast-paced start-up with unlimited opportunity to make an impact
Environment & Culture to realize your Potential.
Medical Benefits/Accident Cover.
Flexi Office Working Hours.