Customer Service

Team Lead - Customer Service(Voice)

Work Type: Full Time

Role                   : Team Lead – Customer Service(Voice)

Experience        : 06 to 08 Year

Job Location     : Chennai

About OJ Commerce:     

OJ Commerce (OJC), a rapidly expanding and profitable online retailer, is headquartered in Florida, USA, with a fully-functional office in Chennai, India.

We deliver exceptional value to our customers by harnessing cutting-edge technology, fostering innovation, and establishing strategic brand partnerships to enable a seamless, enjoyable shopping experience featuring high-quality products at unbeatable prices. Our advanced, data-driven system streamlines operations with minimal human intervention.

Our extensive product portfolio encompasses over a million SKUs and more than 2,500 brands across eight primary categories.

With a robust presence on major platforms such as Amazon, Walmart, Wayfair, Home Depot, and eBay, we directly serve consumers in the United States.

As we continue to forge new partner relationships, our flagship website,, has rapidly emerged as a top-performing e-commerce channel, catering to millions of customers annually.


  •     Improve customer service experience, create engaged customers and facilitate organic growth

  •     Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

  •     Handle escalated calls and provide appropriate resolution to customers.      

  •    Set clear team goals  

  •     Delegate tasks and set deadlines

  •     Oversee day-to-day operation

  •     Monitor team performance and report on metrics

  •     Motivate team members

  •     Discover training needs and provide coaching

  •     Identifies customer service trends and determines system improvements.

  •     Listen to team members’ feedback and resolve any issues or conflicts

  •     Recognize high performance and reward accomplishments

  •     Encourage creativity and risk-taking

  •     Suggest and organize team building activities


  •     Proven work experience as a team leader or supervisor from call centre background

  •     In-depth knowledge of call centre performance metrics

  •     Good PC skills, especially MS Excel

  •     Excellent communication(Verbal & Written) and leadership skills

  •     Organizational and time-management skills

  •     Decision-making skills

What we Offer

• Competitive salary

• Medical Benefits/Accident Cover

• Working Hours - US Shift ( Eastern Time)

• Fast paced start up

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