Business Support

Lead - Continuous Improvement

Work Type: Full Time


Role                          : Continuous Improvement - Lead
Experience               : 6 to 12 Years
Job Location            : Chennai

About OJ Commerce:        

OJ Commerce (OJC), a rapidly expanding and profitable online retailer, is headquartered in Florida, USA, with a fully functional office in Chennai, India.

We deliver exceptional value to our customers by harnessing cutting-edge technology, fostering innovation, and establishing strategic brand partnerships to enable a seamless, enjoyable shopping experience featuring high-quality products at unbeatable prices. Our advanced, data-driven system streamlines operations with minimal human intervention. Our extensive product portfolio encompasses over a million SKUs and more than 2,500 brands across eight primary categories.

With a robust presence on major platforms such as Amazon, Walmart, Wayfair, Home Depot, and eBay, we directly serve consumers in the United States. As we continue to forge new partner relationships, our flagship website,, has rapidly emerged as a top-performing e-commerce channel, catering to millions of customers annually.



1. Identify and Analyze Improvement Opportunities:

  • Conduct regular process audits, data analysis, and process mapping to identify inefficiencies or problems.

  • Suggest ways to improve processes based on findings and analysis.

2. Implement Improvement Initiatives:

  • Design new processes or improvements to existing processes.

  • Create project plans and oversee the implementation of improvement initiatives.

3. Monitor and Evaluate Implemented Processes:

  • Establish metrics or key performance indicators (KPIs) to track progress and effectiveness.

  • Continuously monitor outcomes and assess the effectiveness of new processes.

  • Make adjustments and recommendations for further improvement based on evaluation results.


1. Analytical Skills:

  • Proficient in data interpretation, trend identification, and process mapping.

  • Ability to use statistical methods and tools for data analysis.

  • Skillful in identifying patterns, trends, and root causes of process inefficiencies.

2. Problem Solving:

  • Proficiency in methodologies like DMAIC, PDCA, Six Sigma, and Lean.

  • Ability to develop innovative solutions and address process-related challenges.

  • Strong critical thinking skills to analyze complex problems.

3. Change Management:

  • Experience in facilitating transitions and minimizing resistance to change.

  • Excellent communication skills to effectively communicate the benefits and objectives of improvement initiatives.

  • Ability to promote a positive work culture during organizational changes.

4. Project Management:

  • Proficient in planning, delegating tasks, and tracking progress of improvement projects.

  • Strong organizational skills to manage multiple projects simultaneously and meet deadlines.

  • Ability to collaborate with cross-functional teams and engage stakeholders.

5. Familiarity with IT Systems/Processes:

  • Understanding of various technology stacks and their impact on business processes.

  • Ability to leverage technology for process optimization and collaborate with IT teams.

  • Awareness of emerging technologies and their potential applications in continuous improvement.

6. Excellent Communication, drive and Collaboration skills.

7. Ability to work in a fast-paced environment without supervision and manage multiple priorities

What we Offer

• Competitive salary

• Medical Benefits/Accident Cover

• Flexi Office Working Hours

• Fast paced start up

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