Customer Service

Customer Support Specialist-Non Voice (Remote)

Remote   |   Full Time

POSITION: Customer Support Specialist (Non-Voice process)

OJ Commerce Inc. is a fast-growing retailer serving the US market through OJ Commerce.com and various market places such as Amazon, Walmart, and eBay. OJ Commerce is a privately held, profitable company headquartered in Miami, Florida, USA with a 100% dedicated back – office in Chennai. The workhours are flexible with predominantly India business hours with some overlap with US Eastern Time business hours based on need.


Experience: Total 2-4 years’ experience in Chat/E-mail support

 

Skill Sets: 

· Position is responsible for resolving customer issues via E-mails & Chat.

· Handling Customer Queries

· Respond to any claims submitted by customers.

· Respond to Customer Emails

· Facilitate Support Tickets

· During this process, analysing any errors committed and provide feedback for improving procedures.

· Responsible to provide timely and effective resolutions to US customers.

· Fully responsible to delight prospective customer with satisfactory service

· Improve the quality of the customer interaction on a daily basis.

· Will be required to work with agents in other countries through remote sessions.


Desirable Skills: 

· Candidates with experience in ecommerce / online retail

· Should be comfortable in dealing with senior leadership (internal & external)

· Communication Skills – Excellent verbal and written communication skills with ability to explain ideas very clearly.

 · Self–motivated and flexible, with an ability to work independently.

· Shift Timing: Should be flexible to work in rotational Shifts (Includes night shifts)

· Work from Home

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