POSITION: Customer Support Specialist (Voice process)
OJ Commerce Inc. is a fast-growing retailer serving the US market through OJ Commerce.com and various market places such as Amazon, Walmart, and eBay. OJ Commerce is a privately held, profitable company headquartered in Miami, Florida, USA with a 100% dedicated back – office in Chennai. The workhours are flexible with predominantly India business hours with some overlap with US Eastern Time business hours based on need.
Experience: Total 2-4 years’ experience in Phone support
· Position is responsible for resolving customer issues via inbound calls.
· Handling Customer Queries
· Respond to any claims submitted by customers.
· Respond to Customer Emails
· Facilitate Support Tickets
· During this process, analyzing any errors committed and provide feedback for improving procedures.
· Responsible to provide timely and effective resolutions to US customers.
· Fully responsible to delight prospective customer with satisfactory service
· Improve the quality of the customer interaction on a daily basis.
· Will be required to work with agents in other countries through remote sessions.
· Candidates with experience in ecommerce / online retail
· Should be comfortable in dealing with senior leadership (internal & external)
· Communication Skills – Excellent verbal and written communication skills with ability to explain ideas very clearly.
· Self–motivated and flexible, with an ability to work independently.
· Shift Timing: Should be flexible to work in Night Shifts (6PM to 3AM & 9PM to 6AM IST)
· Work from Home