B2B Tele - Caller

Role: B2B Tele Caller (US region)

Experience: 1–3 years in B2B Tele-calling / Sales
Job Location: Remote
Working Hours: Overlap with US Eastern/Central Time Zones

OJ Commerce (OJC), a rapidly expanding and profitable online retailer, is headquartered in Florida, USA, with a fully functional office in Chennai, India.

We deliver exceptional value to our customers by harnessing advanced technology, driving innovation, and building strong brand partnerships. With over 1M+ SKUs and 2,500+ brands across eight major categories, OJC has a strong presence on platforms like Amazon, Walmart, Wayfair, Home Depot, and eBay, serving millions of U.S. consumers.

Our flagship website, www.ojcommerce.com, is one of the fastest-growing e-commerce platforms, supported by advanced, data-driven systems that streamline operations with minimal manual intervention.

We are looking for B2B Tele-calling Agents to support our US-focused B2B sales operations. This role involves outbound and inbound calling to business customers, lead qualification, order conversion, follow-ups, and coordination with internal sales and operations teams.

The role is target-driven and process-oriented, requiring strong communication skills, persistence, and the ability to understand customer requirements and convert opportunities into confirmed orders.

You will work closely with the Team Lead – B2B Sales & Operations and be a key contributor to revenue growth.

• Make outbound calls to B2B prospects and existing customers in the US market.
• Handle inbound B2B inquiries and convert leads into sales-qualified opportunities.
• Understand customer requirements related to bulk purchases, pricing, delivery timelines, and product specifications.
• Present product offerings clearly and confidently to business customers.
• Close sales or hand over qualified leads to senior team members as defined by process.

• Maintain a healthy follow-up cadence to ensure no lead leakage.
• Update all call outcomes, follow-ups, and deal status accurately in CRM/tools.
• Track assigned leads through the entire sales cycle until closure or drop-off.
• Re-engage dormant or cold leads as per campaign strategy.

• Coordinate with internal teams (Sales Executives, Operations, Vendor Management) to ensure smooth order confirmation.
• Share customer inputs related to delivery constraints, urgency, or special handling requirements.
• Follow defined scripts, call flows, and compliance standards for US B2B calling.

• Achieve daily and weekly targets related to:
  • Call volumes
  • Lead qualification
  • Conversions / revenue contribution
• Participate in call reviews, training sessions, and performance coaching.
• Continuously improve pitch quality, objection handling, and closing effectiveness.

• Bachelor’s degree in any discipline (Business/Commerce preferred).
• 1–3 years of experience in B2B tele calling or outbound sales for US clients.
• Experience in e-commerce, retail, furniture, logistics, or consumer goods is a strong advantage.
• Familiarity with CRM systems and basic Excel/Google Sheets.
• Comfortable working during US business hours.

• Clear, confident, and professional English communication (neutral or international accent preferred).
• Sales-oriented mindset with resilience and persistence.
• Strong listening skills and ability to understand business customer needs.
• Process-driven, disciplined, and detail-oriented.
• Comfortable working with targets, call metrics, and performance dashboards.
• Team player with openness to feedback and coaching.

• Competitive salary.
• Medical benefits/accident cover.
• Flexible office working hours.
• A supportive environment for learning and growth in a fast-paced startup.